Complaints Procedure

We hope you are fully satisfied with any products or services received from GVC Vans Direct. However, if there is something you are unhappy with, please contact the relevant team member, so that we can look to put matters right.

Please contact us as soon as possible and in the first instance, ask to speak to the member of staff in the relevant department, who will look to resolve your complaint.

GVC Vans Direct, Brighton Road, Lower Kingswood, KT20 6SU


Tel: 01737 830 404


Depending on the nature of the complaint and associated complexity, we aim to resolve most complaints within 72 hours, however, sometimes this is not possible, although we will always aim to resolve your complaint as quickly as possible.

If your complaint relates to Financial Services, we are required to adhere to a strict Code of Conduct and the timeline for resolving complaints, which is detailed in the FCA Regulations and these can be found on

If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response, you may be able to ask the Financial Ombudsman Service for an independent review.

Please note, the Financial Ombudsman is unable to deal with your complaint unless you have given us the opportunity to put things right first. The Financial Ombudsman is an independent service for resolving disputes between consumers (you) and the FCA authorised companies (us). This service is free of charge.

Further helpful information can also be obtained by visiting the Financial Ombudsman Service website