Data we collect
Engine Room Technology is the provider of this website and collect the following data on behalf of the business owner of whose website this is. We collect the following data:
- If contact is made via an online form, with consent, the submitted information is stored so that the intended recipient can contact you about your query
- If you sign up to a newsletter or other form of email communication, with consent, the submitted information is stored so that we can email you the subscribed-for service
- By using this site, we collect information about your browser, your IP address, geographical location, referral source and the pages you have viewed on the site
How we use this data
Under GDPR we store data for Legitimate Interests or with Consent. This means the data you have submitted has been done so under the knowledge that it will be used for us to fulfil a service you have requested or to make contact with yourself.
We also use the data gathered to improve the services on our website. This may be to personalise the experience to you or to understand how to improve interaction with users of the site.
How your data is protected
We do not share or sell your data to any business or Third Party. Data is only stored by consent and kept only for as long as deemed necessary to fulfil the request or service provided.
Your data is kept secure and you have the Right to be Forgotten. This means that at any point, at your instruction, you can request to see what data we currently have on file about yourself and demand that it be edited or removed. Where possible, we allow you to manage what data is stored by us.
If you would like to make a request relating to your data, please do so by contacting us on firstname.lastname@example.org.
Third Party Providers
We use Third Party Providers for a range of services. This includes services such as a live chat system, analytical tracking services and finance applications. At no point do we ever share your information to any other Third Party outside of the service that you are using. In most cases we will navigate you to a Third Party website or service to handle any personal information (such as making a finance request). We do not have access to any of this information and is held completely by the Third Party. For a full list of Third Party Providers that we use and links to their Privacy Policies, please visit: https://www.engineroomtechnology.com/third-party-providers
Navigational and anonymous information
We also use Third Party cookies and tracking pixels. These are used to monitor the performance of our advertisements, how users use our site and to pass any anonymous or usage data to a Third Party service you are using.
We track the minimal amount of data needed to fulfil our services and where possible keep any usage data anonymous. Personal information may be available to us based on privacy agreements that you have agreed to from other Third Party services. For example, we use Google Analytics to track how users are using the website. Users with a Google Account may have agreed to allow their age demographic to be known. We will then use that data to analyse the type of users interacting with our site. This information is anonymous and must be opted into. For more information about our Third Party Providers, their Privacy Policies and how to request your data be amended or removed, please visit: https://www.engineroomtechnology.com/third-party-providers
Changes and notices
We reserve the right to change this policy without notice to comply with laws, regulations and any changes in our business.
If you disagree with any part of this policy, you should refrain from using our services.
This website is provided by:
Engine Room Technology Ltd.
Data protection company officer:
We hope you are fully satisfied with any products or services received from GVC Vans Direct, however, if there is something you are unhappy with, please contact the relevant team member, so that we can look to put matters right.
Please contact us as soon as possible and in the first instance, ask to speak to the member of staff in the relevant department, who will look to resolve your complaint.
GVC Vans Direct
Tel: 01737 830 404
ESCALATING THE COMPLAINT:
Depending on the nature of the complaint and associated complexity, we aim to resolve most complaints within 72 hours, however, sometimes this is not possible, although we will always aim to resolve your complaint as quickly as possible.
If your complaint relates to Financial Services, we are required to adhere to a strict Code of Conduct and the timeline for resolving complaints, which is detailed in the FCA Regulations and these can be found on Financial Conduct Authority (FCA)
If you are dissatisfied with either our final response, or the reasons for any delay in providing our final response, you may be able to ask the Financial Ombudsman Service for an independent review.
Please note, the Financial Ombudsman is unable to deal with your complaint unless you have given us the opportunity to put things right first. The Financial Ombudsman is an independent service for resolving disputes between consumers (you) and the FCA authorised companies (us). This service is free of charge.
Further helpful information can also be obtained by visiting the Financial Ombudsman Service website