At GVC Vans, we are committed to delivering excellent service and high-quality vehicles. If you are dissatisfied with any part of our service, please let us know so that we can put things right quickly and learn from your experience.
How to Make a Complaint
You can make a complaint in any of the following ways:
- By Phone: 01737 830404
- By Email: james@gvcvansdirect.co.uk
- By Post: GVC Vans Direct, Brighton Road, Lower Kingswood, KT20 6SU
Please include your full name, contact details, vehicle details (if applicable), and a clear description of your complaint to help us investigate and respond promptly.
What Happens Next
- Acknowledgement: We will acknowledge your complaint within 3 working days.
- Investigation: A senior team member who was not directly involved in the issue will review your complaint. We may contact you for more information if required.
- Response: We aim to provide a full written response within 10 working days. If it takes longer, we’ll update you and let you know when to expect a final reply.
- Resolution: We’ll clearly explain our findings and any corrective actions or compensation, where appropriate.
If You’re Not Satisfied
If you’re unhappy with our final response, you can request a review by a senior manager. If you remain dissatisfied, you can contact the following independent bodies for further assistance:
- The Motor Ombudsman — www.themotorombudsman.org, Tel: 0345 241 3008
- Trading Standards — www.tradingstandards.uk
Continuous Improvement
All complaints are logged and regularly reviewed by management to identify trends, improve our services, and ensure we continue to meet customer expectations.
Contact Us
Email: james@gvcvansdirect.co.uk
Phone: 01737 830404
Address: GVC Vans Direct, Brighton Road, Lower Kingswood, KT20 6SU